Accommodating Cognitive and Sensory Diversity of Airport Travelers

As air travel has become more commonplace, airports are seeing that the traditional “one size fits all” approach to designing terminals may not be sufficient to accommodate the cognitive and sensory diversity seen in their customers. Additionally, there has been an increase in the number of travelers with memory loss challenges or mental health issues, including post-traumatic stress disorder. Given the complexity and inherent stress and challenges of air travel, airports need to design and operate their facilities to enhance the experience of these travelers. The objective of this research is to develop guides and tools to help airports implement design elements, practices, and resources to accommodate the diversity of cognitive, sensory, and life experience of their customers.


  • English


  • Status: Proposed
  • Funding: $800000
  • Contract Numbers:

    Project 07-22

  • Sponsor Organizations:

    Airport Cooperative Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC    20001

    Federal Aviation Administration

    800 Independence Avenue, SW
    Washington, DC  United States  20591
  • Project Managers:

    Navarrete, Joseph

  • Start Date: 20230808
  • Expected Completion Date: 0
  • Actual Completion Date: 0

Subject/Index Terms

Filing Info

  • Accession Number: 01889753
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 07-22
  • Files: TRB, RIP
  • Created Date: Aug 8 2023 6:48AM