Provision of Select Computer-Aided Dispatch Data to Traffic Management Centers for Enhanced Incident Detection and Tracking

TxDOT’s Traffic Management Centers (TMCs) are responsible for monitoring freeways within their respective metropolitan areas for crashes, stalls, and other incident impacting traffic flow, contacting the appropriate responding agencies (police/fire/emergency medical services/tow), and tracking incident progress. TMC staff predominantly use Closed Circuit television (CCTV) camera feeds to find incidents, as well as volume/speed detectors on the TxDOT Intelligent Transportation Systems (ITS) map, and the traffic layer on Google Maps. While these methods help to some degree, they are not always effective or efficient. CCTV tours (which show 5-10 second feeds of a freeway segment) can miss an incident if the camera is pointing in a different direction. TMC staff focusing on one freeway may miss an event on another freeway. Google traffic indicators only show the level of traffic but not incidents that caused the traffic. Often, those involved in incidents immediately contact 9-1-1 for assistance. The research team will develop a system that collects essential incident management information from 9-1-1 systems and transmits said information to regional TMCs to speed up the identification and response to an incident, and collect needed incident management data to better assess incident management programs in the region.


  • English


  • Status: Completed
  • Funding: $125000
  • Contract Numbers:


  • Sponsor Organizations:

    Texas Department of Transportation

    125 E. 11th Street
    Austin, TX  United States  78701-2483
  • Managing Organizations:

    Texas Department of Transportation

    125 E. 11th Street
    Austin, TX  United States  78701-2483
  • Project Managers:

    Odell, Wade

  • Performing Organizations:

    Texas A&M Transportation Institute

    Texas A&M University System
    3135 TAMU
    College Station, TX  United States  77843-3135
  • Principal Investigators:

    Kaufman, Jeff

  • Start Date: 20211109
  • Expected Completion Date: 20231231
  • Actual Completion Date: 20231231

Subject/Index Terms

Filing Info

  • Accession Number: 01841999
  • Record Type: Research project
  • Source Agency: Texas Department of Transportation
  • Contract Numbers: 5-9050-02
  • Files: RIP, STATEDOT
  • Created Date: Apr 7 2022 11:24AM