Online Instructional Tools for Motor Carriers

Kentucky's Department of Vehicle Regulations increasingly offers customer support capabilities through online services, most notably its Motor Carrier Portal. Motor carriers may use the portal to register and pay taxes for their IFTA, KIT, and KYU requirements; obtain temporary permits; and check available truck parking. Online services give motor carrier operators an efficient method to meet regulatory obligations and free up KYTC resources by reducing staff demands associated with onsite and call center customer support. Unfortunately, large segments of the motor carrier community encounter difficulties navigating online services and default to resource-intensive onsite and call center support. Additional self-service online videos and instructional services will help customers better understand and navigate online services. Kentucky can incentivize the use of online services by making platforms as easy possible to navigate.

Language

• English

Project

• Status: Active
• Funding: $90000
• Contract Numbers:

  SPR 22-618

• Sponsor Organizations:

  Kentucky Transportation Cabinet

  200 Mero Street
  Frankfort, KY  United States  40622
• Performing Organizations:

  University of Kentucky, Lexington

  Kentucky Transportation Center College of Engineering, 176 Raymond Building
  Lexington, KY  United States  40506-0281
• Principal Investigators:

  Howell, Brian

• Start Date: 20210701
• Expected Completion Date: 20240630
• Actual Completion Date: 0

Subject/Index Terms

• TRT Terms: Computer online services; Motor carriers; Regulations
• Identifier Terms: Kentucky Department of Highways
• Subject Areas: Data and Information Technology; Education and Training; Motor Carriers;

Filing Info

• Accession Number: 01781441
• Record Type: Research project
• Source Agency: University of Kentucky, Lexington
• Contract Numbers: SPR 22-618
• Files: RIP, STATEDOT
• Created Date: Sep 8 2021 11:04AM