Utilizing Social Media Data for Estimating Transit Performance Metrics in a Pre- and Post-COVID-19 World

This project aims to assess the perception of public transit service from the standpoint of customer. Using publicly available social media posts and analyzing the sentiment over time, the service perception will be quantified. In addition, the perception of public transit can be determined by delay, station environment, etc. or perception of public health safety around the time of pandemics such as COVID-19. In this study, the research team will also study the public perception of transit service before and after the lockdown due to COVID-19 and draw insights on determining factors that drive customer perception of public transit.

• Record URL:
  https://c2smarter.engineering.nyu.edu/utilizing-social-media-data-for-estimating-transit-performance-metrics-in-a-pre-and-post-covid-19-world/

Language

• English

Project

• Status: Completed
• Funding: $100636
• Contract Numbers:

  69A3551747124

• Sponsor Organizations:

  Office of the Assistant Secretary for Research and Technology

  University Transportation Centers Program
  Department of Transportation
  Washington, DC  United States  20590

  City College of the City University of New York

  30 West Broadway, 11th Floor
  New York, NY  United States  10007
• Managing Organizations:

  Connected Cities for Smart Mobility towards Accessible and Resilient Transportation Center (C2SMART)

  New York University
  Tandon School of Engineering
  Brooklyn, NY  United States 
• Performing Organizations:

  Connected Cities for Smart Mobility towards Accessible and Resilient Transportation Center (C2SMART)

  New York University
  Tandon School of Engineering
  Brooklyn, NY  United States 
• Principal Investigators:

  Kamga, Camille

• Start Date: 20200815
• Expected Completion Date: 20230930
• Actual Completion Date: 0
• USDOT Program: University Transportation Centers

Subject/Index Terms

• TRT Terms: Before and after studies; COVID-19; Metrics (Quantitative assessment); Perception; Performance measurement; Public transit; Social media
• Subject Areas: Public Transportation; Safety and Human Factors; Society;

Filing Info

• Accession Number: 01752824
• Record Type: Research project
• Source Agency: Connected Cities for Smart Mobility towards Accessible and Resilient Transportation Center (C2SMART)
• Contract Numbers: 69A3551747124
• Files: UTC, RIP
• Created Date: Sep 23 2020 9:59PM