Guidelines for Adapting and Managing Airport Common Use Programs

Common use programs currently at many airports may not be able to provide the needed level of customer service to airlines and passengers. ACRP Synthesis 8: Common Use Facilities and Equipment at Airports (2008) introduced airports and airlines to common use facilities and equipment and ACRP Report 30: Reference Guide on Understanding Common Use at Airports (2010) focused on assisting airports and airlines in understanding and evaluating the business case for integrating common use into their operations. Since the release of these publications, both the technological solutions and the implementation strategies have changed significantly. For example, a greater focus is now placed on making the passenger journey "seamless,” providing new common use options, introducing new technologies, overcoming space constraints, and adapting to new business models. Additional research is needed to assist airports in responding to continual passenger growth while managing costs, limited facilities, and resources related to common use programs. The objective of this research is to produce guidelines for airport operators and airlines to develop, implement, and manage common use programs at airports of different types and sizes. The guidelines should build off of ACRP Report 30 and ACRP Synthesis 8.

• Record URL:
  http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=4840
• Supplemental Notes:
  • Results published in ACRP WebResource 17: Developing a Holistic Airport Common Use Program.

Language

• English

Project

• Status: Completed
• Contract Numbers:

  Project 03-52

• Sponsor Organizations:

  Airport Cooperative Research Program

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC    20001

  Federal Aviation Administration

  800 Independence Avenue, SW
  Washington, DC  United States  20591
• Project Managers:

  Griffin, Matthew

• Performing Organizations:

  Barich, Incorporated

  Chandler, AZ  United States 
• Principal Investigators:

  Ingalls, Samuel

• Start Date: 20200430
• Expected Completion Date: 20220826
• Actual Completion Date: 20220826

Subject/Index Terms

• TRT Terms: Airport operations; Airports; Business models; Customer service; Guidelines; Implementation; Level of service; Passenger service; Strategic planning; Technological innovations
• Subject Areas: Administration and Management; Aviation; Operations and Traffic Management; Passenger Transportation; Terminals and Facilities;

Filing Info

• Accession Number: 01713678
• Record Type: Research project
• Source Agency: Transportation Research Board
• Contract Numbers: Project 03-52
• Files: TRB, RIP
• Created Date: Aug 12 2019 10:03PM