Becoming a Tech-Savvy DOT of Tomorrow: A Playbook for States

The arrival of the 4th Industrial Revolution and the rapid development and fusion of multiple disruptive and innovative technologies are changing the behavior and the expectations of customers and stakeholders—not only in the United States, but all over the world. The deployment of these technologies—artificial intelligence, big data and digitization, the Internet of Things (IoT), wireless technologies (5G/6G), connected and autonomous vehicle (CAV) technologies, on-demand ride sharing services, Mobility as a Service (MaaS), the sharing economy, and others—is bringing a revolution that will fundamentally alter the way we live, work, relate to one another, and do business. In its scale, scope, and complexity, the transformation is moving at a pace at which governmental entities are not readily prepared. Mobility is also transforming rapidly as new technologies disrupt traditional ways people and goods move throughout the transportation systems. The rapid deployment of mobile internet is upending the traditional approaches with new customer-centric business models based on the sharing economy such as car hailing, bike sharing, scooter sharing, time sharing, customized shuttle bus, parking sharing, etc. While the new business models bring more conveniences and efficiencies to the users and to the national and local economies, they are also creating new challenges and needs that state departments of transportation (DOTs) and other transportation agencies must grapple with as decision-makers. As technology previously foreign to transportation rapidly affects traditional ways of doing business, organizational structure and performance is affected across all modes and aspects of transportation. Institutional processes or procedures may be retooled or adjusted to accommodate updated or more effective methods to improve performance outcomes. These processes or procedures are necessary to help those agencies struggling to define meaningful performance measures, such as managing data collection, maintaining accountability, and streamlining reporting. The objective of this research is to develop a guide for state DOTs and other transportation planning agencies to understand, predict, plan for, and adapt to the potential impacts of emerging disruptive technologies. In preparing this guide, the research should identify issues, effects, and opportunities at the intersection of disruptive transportation technologies and organizational performance for senior managers at state DOTs and other transportation planning agencies.


  • English


  • Status: Completed
  • Funding: $250000
  • Contract Numbers:

    Project 08-127

  • Sponsor Organizations:

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590

    American Association of State Highway and Transportation Officials (AASHTO)

    444 North Capitol Street, NW
    Washington, DC  United States  20001
  • Project Managers:

    Weeks, Jennifer

  • Performing Organizations:

    Cambridge Systematics, Incorporated

    150 Cambridge Park Drive, Suite 4000
    Cambridge, MA  United States  02140-2369
  • Principal Investigators:

    Van Hecke, Sam

  • Start Date: 20200901
  • Expected Completion Date: 20220831
  • Actual Completion Date: 20220831

Subject/Index Terms

Filing Info

  • Accession Number: 01707674
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 08-127
  • Files: TRB, RIP
  • Created Date: Jun 7 2019 3:54PM