Assessing the Experience of Providers and Users of Transportation Network Company Ridersharing Services

Description: Many foresee a future of shared mobility, where transportation network companies (TNCs) match passengers with similar origins and destinations on the fly so they can rideshare. If feasible, shared mobility has the potential to reduce VMT, helping the environment, reducing congestion, and reducing crash damage and injuries in the Southeast, nation and world. Shared mobility may also provide lower-cost transportation that will particularly benefit those with low incomes. While the potential benefits of shared mobility would be felt worldwide, this development may be particularly beneficial in the Southeast due to the region’s general auto dependence and sprawling land use, which renders transit service difficult to utilize and may make shared mobility a particularly attractive option in this area. However, it is unclear whether consumers will accept shared mobility for reasons of convenience and comfort. Further, many Uber riders and drivers have expressed strong dissatisfaction with UberPool. Drivers, for example, object to perceived low compensation and high stress. This research will examine in depth how UberPool is serving customers and passengers. Intellectual Merit: It will use a review of existing literature, an analysis of commentary on social media sites where drivers congregate, Twitter mining, and a survey to determine customer and provider satisfaction, identifying ways in which the service is both succeeding and failing in providing a successful travel experience. Broader Impacts: The results will help inform us about the potential for ridesharing services like UberPool to serve a large share of travel in the region, nation, and world, and will produce ideas about ways in which such services could be improved to better the experience of drivers and riders.

• Record URL:
  https://cecas.clemson.edu/C2M2/assessing-the-experience-of-providers-and-users-of-transportation-network-company-ridesharing-services/

Language

• English

Project

• Status: Completed
• Funding: $105795
• Contract Numbers:

  69A3551747117

• Sponsor Organizations:

  Office of the Assistant Secretary for Research and Technology

  University Transportation Centers Program
  Department of Transportation
  Washington, DC  United States  20590

  Center for Connected Multimodal Mobility

  Clemson University
  Clemson, SC  United States  29634

  Clemson University

  110 Lowry Hall
  Box 340911
  Clemson, SC  United States  29634-0911

  South Carolina State University

  300 College Street NE
  Orangeburg, South Carolina  United States  29117
• Managing Organizations:

  Clemson University

  110 Lowry Hall
  Box 340911
  Clemson, SC  United States  29634-0911
• Project Managers:

  Morris, Eric

• Performing Organizations:

  Clemson University

  110 Lowry Hall
  Box 340911
  Clemson, SC  United States  29634-0911

  South Carolina State University

  300 College Street NE
  Orangeburg, South Carolina  United States  29117
• Principal Investigators:

  Morris, Eric

  Chowdhury, Mashrur

  Mwakalonge, Judith

• Start Date: 20171001
• Expected Completion Date: 20190430
• Actual Completion Date: 0
• USDOT Program: University Transportation Centers

Subject/Index Terms

• TRT Terms: Environmental impacts; Literature reviews; Ridesharing
• Identifier Terms: Twitter; UberPool
• Subject Areas: Data and Information Technology; Public Transportation; Research; Society;

Filing Info

• Accession Number: 01689029
• Record Type: Research project
• Source Agency: Center for Connected Multimodal Mobility
• Contract Numbers: 69A3551747117
• Files: UTC, RIP
• Created Date: Dec 18 2018 12:04PM