Research for the AASHTO Standing Committee on Public Transportation. Task 82. Issues Associated with Providing Customized, Client-Based Transportation Services

Public transportation agencies, specifically the Federal Transit Administration’s Formula Grants for Rural Areas - 5311 and Urbanized Area Formula Grants - 5307, are often asked to provide customized-services aimed at specific client/user groups. Examples include services that meet the needs of the following groups: independent living centers, adult day care facilities, low income workers, public event shuttles, individual employers (employer shuttles), hospital release patients (after hours), Medicaid NEMT, specialized medical treatment facilities (dialysis), and premium senior services. Determining if these types of services "must" or ‘can" be provided as public transportation has caused significant confusion for service providers and sponsors. In addition, deciding on how to best provide and fund these services with federal and state supported transit funds, especially revenue sources, can be challenging for many reasons. The purpose of this research is to develop a practical decision support tool (e.g. decision tree) that can be used by DOT’s and their FTA program subrecipients to determine how to respond effectively to the needs of customized transportation services aimed at specific client user groups.


  • English


  • Status: Completed
  • Funding: $149998
  • Contract Numbers:

    Project 20-65, Task 82

  • Sponsor Organizations:

    National Cooperative Highway Research Program

    Transportation Research Board
    500 Fifth Street, NW
    Washington, DC  United States  20001

    American Association of Motor Vehicle Administrators

    4301 Wilson Boulevard, Suite 400
    Arlington, VA  United States  22203

    Federal Highway Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Project Managers:

    Basemera-Fitzpatrick, Velvet

    Chisholm-Smith, Gwen

  • Performing Organizations:


    McLean, VA  United States  22102-
  • Principal Investigators:

    Cahoon, Jill

  • Start Date: 20191107
  • Expected Completion Date: 20210506
  • Actual Completion Date: 20210506

Subject/Index Terms

Filing Info

  • Accession Number: 01665756
  • Record Type: Research project
  • Source Agency: Transportation Research Board
  • Contract Numbers: Project 20-65, Task 82
  • Files: TRB, RIP
  • Created Date: Apr 9 2018 8:57PM