Research for the AASHTO Standing Committee on Public Transportation. Task 82. Issues Associated with Providing Customized, Client-Based Transportation Services

Public transportation agencies, specifically the Federal Transit Administration’s Formula Grants for Rural Areas - 5311 and Urbanized Area Formula Grants - 5307, are often asked to provide customized-services aimed at specific client/user groups. Examples include services that meet the needs of the following groups: independent living centers, adult day care facilities, low income workers, public event shuttles, individual employers (employer shuttles), hospital release patients (after hours), Medicaid NEMT, specialized medical treatment facilities (dialysis), and premium senior services. Determining if these types of services "must" or ‘can" be provided as public transportation has caused significant confusion for service providers and sponsors. In addition, deciding on how to best provide and fund these services with federal and state supported transit funds, especially revenue sources, can be challenging for many reasons. The purpose of this research is to develop a practical decision support tool (e.g. decision tree) that can be used by DOT’s and their FTA program subrecipients to determine how to respond effectively to the needs of customized transportation services aimed at specific client user groups.

• Record URL:
  http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=4518

Language

• English

Project

• Status: Completed
• Funding: $149998
• Contract Numbers:

  Project 20-65, Task 82

• Sponsor Organizations:

  National Cooperative Highway Research Program

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC  United States  20001

  American Association of Motor Vehicle Administrators

  4301 Wilson Boulevard, Suite 400
  Arlington, VA  United States  22203

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Project Managers:

  Basemera-Fitzpatrick, Velvet

  Chisholm-Smith, Gwen

• Performing Organizations:

  AECOM

  McLean, VA  United States  22102-
• Principal Investigators:

  Cahoon, Jill

• Start Date: 20191107
• Expected Completion Date: 20210506
• Actual Completion Date: 20210506

Subject/Index Terms

• TRT Terms: Clients; Customer service; Decision support systems; Public transit; Transit riders
• Subject Areas: Passenger Transportation; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 01665756
• Record Type: Research project
• Source Agency: Transportation Research Board
• Contract Numbers: Project 20-65, Task 82
• Files: TRB, RIP
• Created Date: Apr 9 2018 8:57PM