Strategic Management System with Performance Measures for Rhode Island Department of Transportation

Performance measures have been incorporated almost universally by government and the private sector to monitor the effectiveness of operational strategies and to evaluate the success of achieving agency targets. A system of performance measures which flow from a sound strategy with strategic initiatives and goals have a variety of benefits. They provide accountability as well as feedback on the effectiveness of long-term strategies, and can drive improvement in processes for the delivery of transportation services. Performance measures in planning are used in reporting trends, conditions, and outcomes resulting from improvements to the transportation system. The ability to measure performance of key functional areas is essential to evaluating the organizational benefits of these functions. In the context of government, those functions that can demonstrate greater societal benefits garner political support and the corresponding budgetary support. However, those governmental functions that can't demonstrate and demonstrate their benefits to society have problems justifying their existence and budgetary support. Therefore, it is important that metrics be developed to measure the performance of governmental functions with links to financial benefits to society. In doing so, a function can easily justify its existence and can quantify increased budgetary support. The aim of the project is to develop a Mission, Vision, Shared values, Agency level Strategy with selected strategic initiatives and key performance indicators that are consistent with the Federal Highway Administration (FHWA) Strategic Plan and that of the State of Rhode Island.