Improving the Usage of Demand Response Transit Services in Rural Kansas

Public transportation providers can be grouped into two main groups: fixed route transit providers and demand response transit providers. There are many demand response type transit services available in Kansas particularly in rural areas where there are no fixed route transportation services available. These types of services mainly serve transportation-disadvantaged groups (elderly, people with disabilities, low income, etc.) and provide an invaluable service to such groups. However, as compared to the cost associated with providing such a service the usage levels remain low for almost all providers. Therefore this project intends to conduct customer satisfaction surveys and also surveys of non-users that could likely be converted to users, with the intention of identifying the problem areas. This will eventually lead to providing recommendations for increasing the usage of these services. The main objectives of this proposed project are to conduct customer satisfaction surveys and non-user surveys of selected sets of demand response public transit providers in Kansas and provide recommendations with the intention of improving utilization.

• Record URL:
  • http://krex.k-state.edu/dspace/handle/2097/1456

Language

• English

Project

• Status: Active
• Funding: $80000.00
• Contract Numbers:

  RE-040-05; HPD-R043

  KSUTC-08-7

• Sponsor Organizations:

  Kansas State University Transportation Center

  Kansas State University
  Department of Civil Engineering
  Manhattan, KS  United States  66506

  Kansas Department of Transportation

  Eisenhower State Office Building
  700 SW Harrison Street
  Topeka, KS  United States  66603-3754
• Project Managers:

  Stokes, Robert

• Performing Organizations:

  Kansas State University Transportation Center

  Kansas State University
  Department of Civil Engineering
  Manhattan, KS  United States  66506
• Principal Investigators:

  Dissanayake, Sunanda

• Start Date: 20070228
• Expected Completion Date: 0
• Actual Completion Date: 20110630
• Source Data: RiP Project 15285

Subject/Index Terms

• TRT Terms: Customer satisfaction; Demand responsive transportation; Public transit; Research projects; Rural areas; Surveys
• Geographic Terms: Kansas
• Subject Areas: Economics; Operations and Traffic Management; Public Transportation; Safety and Human Factors;

Filing Info

• Accession Number: 01462764
• Record Type: Research project
• Source Agency: Kansas State University Transportation Center
• Contract Numbers: RE-040-05; HPD-R043, KSUTC-08-7
• Files: UTC, RIP, STATEDOT
• Created Date: Jan 3 2013 2:09PM