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    <copyright>Copyright © 2026. National Academy of Sciences. All rights reserved.</copyright>
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    <managingEditor>tris-trb@nas.edu (Bill McLeod)</managingEditor>
    <webMaster>tris-trb@nas.edu (Bill McLeod)</webMaster>
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      <title>Data-Driven Compensation Models for Enhanced Efficiency and Service Quality at License Plate Agencies</title>
      <link>https://rip.trb.org/View/2414051</link>
      <description><![CDATA[In the state of North Carolina, a network of 128 License Plate Agencies (LPAs) are vital community hubs for vehicle titling and registration services, serving as critical points of communication between citizens and the Department of Motor Vehicles (DMV). These LPAs offer diverse services ranging from title work and registration to wildlife services and commercial vehicle in different parts of North Carolina and are indispensable due to NCDMV's continued use of paper titles.  However, the efficient operation of these LPAs while maintaining exceptional customer service has been a challenge. The current compensation model, governed by NCGS 20-63(h), rewards LPAs with payments per transaction, inadvertently incentivizing faster transactions over quality of service.
The overarching goal of this study is to enhance customer service quality and optimize transactional efficiency within LPAs by designing innovative tiered compensation models leveraging data-driven approaches. This research goal is driven by three core needs: enhancing customer service, ensuring the financial sustainability of LPAs, and aligning with the evolving technological landscape of digital services while preserving the crucial role of LPAs in our communities. This goal will be achieved through five tasks: (a) reviewing compensation models, (b) assessing stakeholder needs through data collection and conducting data-driven analyses of current LPA operations, (c) developing innovative compensation models with contract terms and incentives and performing detailed cost-benefit analysis, (d) conducting case studies and feedback for validation, and (d) facilitating technology transfer. 
The project's impact is threefold: first, it aims to reshape LPAs' service delivery approach, prioritizing customer satisfaction and financial sustainability. Second, it integrates insights from diverse fields, including compensation models, queuing theory, and multi-stakeholder analysis, into designing tier-specific compensation models. Lastly, the project is immediately relevant, given the rising customer complaints, reduced compensations, and the shift towards online services. The project is highly significant and time-critical for the state, as it will provide insights for improving LPA functions through stakeholder analysis and data-driven approaches. This, in turn, will inform future contracts and policy decisions, potentially serving as a model for other states. The anticipated research products include comprehensive reports, documentation of proposed compensation models, stakeholder insights, guidelines on benefit and cost evaluation of proposed models, and knowledge dissemination materials, all geared toward improving LPAs' operations and customer service. These products along with preliminary implementation plan will enable the North Carolina Department of Transportation (NCDOT) and NCDMV to ensure financial sustainability for LPAs, adapt to evolving technological landscape, and ultimately deliver great customer service (NCDOT’s Goal #2)
]]></description>
      <pubDate>Thu, 08 Aug 2024 10:57:49 GMT</pubDate>
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      <title>Synthesis of Information Related to Airport Practices. Topic S06-09. Total Rewards for Airport Sponsor Employees



</title>
      <link>https://rip.trb.org/View/2342024</link>
      <description><![CDATA[ACRP Synthesis 141 Total Rewards for Airport Sponsor Employees presents the state of practice regarding airport total rewards programs that help recruit and retain individuals who are essential to keeping an airport running, with a focus on frontline and supervisory staff. The synthesis includes information on challenges and opportunities that airports have found when developing or revising total rewards, and information on ways airports recruit and retain frontline and supervisory employees using total rewards. Total rewards include health benefits, well-being programs, learning and development, and recognition programs, as well as compensation.

Under ACRP Synthesis Project 11-03/Topic S06-09 “Total Rewards for Airport Sponsor Employees,” Embry-Riddle Aeronautical University was asked to synthesize information to describe total rewards that airport sponsors use to attract and retain frontline and supervisor employees. Information used in this study was obtained through a literature review, a survey of airports, and interviews to develop case examples. Chapter 4 provides six case examples that highlight total rewards programs from airports with different governance structure, including airports governed by port authority, airport authority, city, and county.  

This synthesis is an immediately useful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation. As progress in research and practice continues, new knowledge will be added to that now at hand. The audience for this synthesis includes the human resource (HR) departments and executive-level leadership for airports.]]></description>
      <pubDate>Tue, 20 Feb 2024 19:59:46 GMT</pubDate>
      <guid>https://rip.trb.org/View/2342024</guid>
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      <title>Impact of Driver Compensation on CMV Safety</title>
      <link>https://rip.trb.org/View/1263503</link>
      <description><![CDATA[The objective of this study is to examine the relationship between driver compensation (i.e., pay by the mile or hour) and safety. This study will survey carriers to determine how they compensate their drivers and what impact their compensation package has on safety.]]></description>
      <pubDate>Thu, 26 Sep 2013 01:01:05 GMT</pubDate>
      <guid>https://rip.trb.org/View/1263503</guid>
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